Common questions answered Common questions answered

We are a design house and so our process is a little different to retail stores. With My Trousseau each piece is made from scratch for every one of our clients and since our service is focused on customisation we find an appointment-based model helps us focus on each individual clients' requirements.

Showroom visits can last up to an hour.

During this consultation you will have the opportunity to discuss your ideas and requirements with the designers, and try on a selection of different styles. You'll also be able to discuss as you go along how you might like to customise different elements of the designs.

Depending on the complexity of the design, most of our pieces take anywhere between 6-9 months to be made and delivered. Some of the very high-end designs can take a little longer, on the other hand some of our simpler designs can be turned around in less time, so we do accept express order enquiries. Your exact delivery date will be given to you before you confirm your order.

We do take requests for express orders where possible, this depends on the specific timescale and how busy our production schedule is.

We do not mass produce our designs, nor outsource any of our production process. Instead, each piece is made to order for each client with customised changes, in our own atelier by our own team who are dedicated to producing each outfit to the highest quality and this takes time.

Currently we only take grooms’ orders for partners of our brides. We are working on a full grooms’ wear collection, which we hope to launch soon.

Once your bridal order is confirmed, you are able to book appointments for your bridesmaids/ bridal party. Orders for bridesmaid’s/ bridal party dresses will also benefit from our MT Bespoke Service, as complimentary.

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